"Was the whole thing a waste of time?"

About: Care Opinion King George Hospital / Older people's healthcare

(as a relative),

Having received a request to contact Dr Moghal to investigate the comments I posted online a month ago, I attempted to follow this up.

However, I am left wondering whether Dr Moghal's encouraging response is an automated one. The people in PALS seem either unable or unwilling to read comments posted on Patient Opinion.

I am left feeling that the whole thing was waste of time.

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