"booked appointment"

About: Whipps Cross University Hospital

Booked appointment online the day before me and a friend arrived on time for our appointment they then couldn't find us on the list, had to fill forms etc. Sat down waiting for all together 1 hour 45 minutes before seeing anyone.

even when people had just walked in whether they maybe booked for 6:30 or 7 we was still on time for 6pm appointment & by the time we was called everyone had been put in front of us & we were the last to be seen. As per the website we was informed we would have a maimum time of 45 minutes here altogether. Very disatisfied & will never be returning & will also be putting this word around.

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Response from Whipps Cross University Hospital

Dear Kayla

We are really sorry to hear about this and send our apologies to both you and your friend.

We would like to look into this occurrence so that we are able to check our booking systems to make sure they are all running as they should be. To do this we would need you to send us more detail about the service you attended by contacting our Patient, Advice and Liaison Service on 020 3594 2040 or by email: pals@bartshealth.nhs.uk with information about your visit.

Kind regards

Barts Health NHS Trust

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