"eye test lovely place."

About: Kettering General Hospital

i was sent from A&E from the previous day to get seen.i had no appointment and as it is not a walk in centre,they kindly made me an appointment for that evening.when I was checked,the staff were very kind and friendly and so helpful.they treat you so kind and listen to you while they do their work.i was the last to leave and after 6pm,staff stayed until I left.they stay until the last person has left no matter what time.i was very upset about my eye and had to get treatment quickly so was asked by the doctor to return to spencer ward 9am next day.the staff comforted me all the time.when I returned to the ward next day,the doctor met me as I was coming in the doors and told the staff they were treating me.even the staff there had time to sit and assure me everything would be fine.i wish to thank them all as they are all wonderful and this was over the Christmas days aswell.thank you.

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Response from Kettering General Hospital

Thank you very much for taking the time to feed back to us about your good experience.

We are extremely pleased that you felt reassured by the medical and nursing team.

Your comments have been shared with the Ophthalmology staff and are valuable in confirming that the good work undertaken has a positive impact upon patient experience.

I hope you continue to make a good recovery.

Rachael Brown

Surgery Lead Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful