"The receptionist was helpful and ..."

About: Fairfield General Hospital

(as the patient),

What I liked

The receptionist was helpful and caring and tried to get medical staff to inform patients of what was happening

What could be improved

I was sat for 2.5 hours for my procedure. A man who came into the waiting area over an hour after me complained about his wait and was assured he would be next in for treatment. I understand that occasionally some patients who have medical conditions need to be seen firat, but this wasn't the case in this insident.When i approached the receptionist about the length of time I had been waiting she blamed ABC booking system, but it was quite clear that the medical staff were mis mangeing the patient list and had no idea who was waiting and where they were up to on the list, whoever complained got in next.

Anything else?

Having had this procedure before I had no anxiety about not having sedation as they were skillful and competant and completed the procedure showing great care for their patient. However another time the doctor was clumsy and uncaring in their administration of the procedure and made it a very traumatic experience. I know that if I had to have this procedure again I would be very anxious and stressed and would not allow this Doctor to perform any procedure on me again.

Story from NHS Choices

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Response from Fairfield General Hospital

Thank you for taking the time to post your response. We are sorry that your visit to Fairfield General Hospital was not as positive as you or we would have liked. It is unclear from your comments which clinic you attended, what procedure you underwent and under which medical team. If you would like to discuss your experience more fully, please contact the PALS team at Fairfield on 0161 778 2455 and they will be hapy to help you.

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