"Thank you to Paediatrics (Tiger Ward)"

About: Pembury Hospital / Paediatrics

(as a relative),

My three month old daughter suddenly developed a very high temperature and was having difficulty breathing, after having had what I thought was a cold for a few days. When I arrived at Tiger ward (via the on call doctor) with my baby, I was totally panic stricken and had no idea what to expect.

I was immediately ushered to a room, my daughter was given prompt attention, and this was exactly the high standard of care that we received throughout our stay - at all times the nurses and doctors were incredibly helpful, calm and reassuring. My daughter had bronchiolitis and while I learnt that this was a common viral illness in the winter, it meant that she needed help with feeding and to have a (very small) amount of oxygen, and so my daughter (and therefore me too!) had to stay on the ward for five nights.

Every concern or query I had, the nurses would always answer in a helpful and constructive way, even though the ward was really busy and I knew that they had many demands on their time. I cannot say thank you enough for their professionalism and kindness - in particular that of Dr Day, and nurses Mary and Amber. They must see lots of parents like me every day but I will never forget how a very nerve-wracking experience was made bearable by their calm explanations and reassurance.

From, a very grateful parent!

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Response from NHS West Kent

Thank you for your comments on services in your area. NHS West Kent, your Primary Care Trust has set up an initiative, The Health Network to let you have more say in how services are provided locally. Becoming a member means you can learn about the Primary Care Trust and the wider NHS, share and discuss your experiences of healthcare, give suggestions for improving services and have a chance to debate local issues about patient and public involvement. The Health Network gives members the opportunity to join review groups which comment on PCT strategies, policies and literature or simply sign up for information updates. Members can put in as little or as much time as they like; and may have the opportunity to work with doctors, nurses, therapists and planners in the early stages of planning new services and in fields in which they have a particular interest. For further information, please visit our website, or contact Emma Cain, Public Liaison Officer on 01732 375287, or email: emma.cain@wkpct.nhs.uk
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