"Lack of out of hours service or suitable advice"

Yesterday I came down with a UTI complete with temperature dizziness etc. I called the Doctors and was advised to ring 111 which I did many times without getting through to anyone. All I wanted was to be able to take a urine sample and get a prescription.

No Cannock Hospital open.

I called the Samuel Johnson Hospital and spoke politely to the switchboard operator explaining what I needed. I was advised to ring my Doctors and the 111 service. I explained my need and was treated to tirade or Didn't I know that it was a Bank Holiday and that it wasn't an emergency. I simply thanked the operator for their understanding and hung up. Perhaps it is better to wait until I have to go to hospital as an inpatient.

So much for out of hours service on the NHS

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Response from Samuel Johnson Community Hospital

Dear Anon

We are sorry to read that you did not feel supported by the Switchboard Operator. Please contact Patient Advice and Liaison Service (PALS) if you wish to discuss further our directly contact number is 01283 593110, our service is available Monday to Friday 09:00 – 16:30 hrs this excludes Public Bank Holidays.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful