"Having to beg for medication as never on time !"

About: Heartlands Hospital

My husband was admitted recently and due to his illness was on a special pain management plan with his medication as he was in severe pain. The medication NEVER arrived on time apart from when one wonderful nurse was on, shame we only saw them once !! It got to the point I was having to keep asking the nurses for his medication and by the time the medication arrived it was always 50-75mins later than when he was suppose to have it. I was made to feel like I shouldn't be bothering the nurses and was often greeted with them rolling eyes or 'will sort it out' but still was left for ridiculous amounts of time for it to arrive. By the time it did my husband was in absolute agony. What was the point in a pain management plan when the nurses make no effort to bring the medication on time, allowing the patient to go past the due time resulting in the patient to go back into having severe pain, then when it finally arrived having to wait for the pain medication to set in to work to give him some relief. This lazy routine took the time up to 95minutes late on many many occasions. We came across one nurse in the whole of his treatment who was on the dot with his pain medication. He was kept extremely comfortable on that shift but sadly it returned to the sloppy schedule when the next set of staff started. The nurses needed to try keep on top of peoples medication and when it is due. Watching my husband left in absolute agony daily has really knocked my confidence in this hospital. I felt like he was treated as just a number taking up a bed and not as a human with feelings, someone's husband, someone's father ! Even after the consultant told the nurses the importance of his medication being on time this made non difference to them and they would be busy chatting away to each other and ironically the waiting time beyond his medication due time became even longer after the consultant mentioned this to the staff !! Sorry heartlands but feel really really let down by the care given. I could mention many other issues we encountered whilst my husband was in for the month but this one is I feel most important as I feel sorry for the patients who have nobody to speak up for them and are left in pain due to the carefree and sluggish nature of the medication rounds.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

thank you very much for your feedback regarding your husband's admission and treatment at Heartlands Hospital.

I am very sorry to learn that there were ongoing concerns, especially about medication administration by the nursing staff.

I would very much the opportunity to look into this in more detail and discuss it further with senior nursing staff. Can I please ask you to contact me directly so that I may obtain some more information to enable me to do so? I can be contacted on 0121 424 0808 or by email: marie.helebert@nhs.net and look forward to hearing from you at your convenience.

I hope this is acceptable.

Kind regards

Marie Helebert

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