"Outpatient appointment for endocrinology"

About: Crosshouse Hospital / General Medicine

(as the patient),

I was diagnosed with an extremely under active thyroid last year. I had severe problems with my medication from the beginning. My GP referred me to Crosshouse endocrinology dept.

My first appointment took about 6 to 8 months. I didn't think the consultant seemed to know much about thyroid. The next appointment I saw a registrar who seemed to know more than the consultant. The 3rd appointment I saw the consultant again. I was with him for about 2 minutes in which time I felt he didn't want to listen to me and then I felt dismissed.

I feel I desperately need help with this problem and feel more and more despondent. This is only a waste of my time because I have to travel 20mins to be seen for 2.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Lindie1,

Oh dear me, I am sorry this has taken such a long time and you still need some help. Thank you for letting us know about this, we do hope to help you. Can you please contact me, I am sure we can sort something out for you but I will need some details from you. If you would like us to look into this, you can email me at eunice.goodwin@aapct.scot.nhs.uk or you can phone me on 01563 826222.

Best wishes,


  • Lindie1 thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too

Updates, changes and questions related to this story