"ignorant staff in a cattle market"

About: James Paget University Hospital

Been referred to this hospital over a five year period for stomach problems. First to department of medicine and endoscopy. all the staff i have been in contact with have been so rushed and treated patients like cattle. One on and one out as quickly as possible. Communication is non existent. No updates about my health or results. I will never go back to this hospital again. Waste of my time. Five years on and still in paon with stomach.

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Response from James Paget University Hospital

Dear Sir/Madam

Thank you for taking the time to post your feedback.

I am so sorry to hear that your experiences have not been positive and would like to offer you the opportunity to discuss this in more detail.

If you would like to contact me on the telephone number below, I would be more than happy to explore the issues you have mentioned further.

This will also provide an opportunity for learning.

Should you prefer, our Patient Advice and Liaison Services Team would be more than happy to help and can be contacted on 01493 452651 or 01493 453240.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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