"Postnatal a let down"

About: Liverpool Womens Hospital

Delivered my second daughter here recently and must say that the post natal support was a disgrace. We were breastfeeding and whilst my daughter latched on fine, we started to struggle. There was little help by the midwives who seemed too busy to help. Fortunately I struggled on my own.

Food was non existent. Didn't order food in evening as told we'd be discharged but ended up staying in. What was served to me I wouldn't give to a dog.

Some staff where extremely rude, and I had to ask the senior staff member to stops midwife coming near me due to their unhelpful and patronising attitude.

Turned out my daughter is tongue tied. This was missed by the midwife who delivered her, the postnatal ward and the so called infant feeding team, this is why we struggled so I feel totally let down by the hospital.

Couldn't fault the community midwife I had, nor the midwife who delivered my daughter safely, but feel totally let down by the postnatal care at the hospital

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Response from Alison Gallie, Patient Experience Officer, Liverpool Women's NHS Foundation Trust

I am very sorry to hear of your concerns regarding the care and treatment you and your daughter received on the post-natal ward. I would like to assure you that your feedback and experience of our services is very important to you us. I have highlighted your concerns to the Head of Midwifery and would like the opportunity to discuss your experience further. If you would like to discuss this further please contact Patient Experience Team on 0151 702 4416/4160/4182, who will be happy to help you.

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