"attitude of reception staff"
About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP
Posted via NHS Choices
Working in the RVI myself i went up to minor injuries unit as was having problems with my jaw. went to check in with receptionist and was met with a terrible attitude! Started to explain how it started and i got 'just tell me what the problem is' and 'dont you have a GP?'
I felt as though my jaw had come out of place and couldnt put my back teeth together and was causing me some discomfort. so the receptionist went into the back office to speak to someone and i heard her say 'this lady has a little bit of clicky jaw, you wont see her will you?' Well in my opinion its a bit more serious than 'a little bit of clicky jaw' and even if they couldnt see me there is a nicer way of telling me this!