"90 minute journey - appointment cancelled!"

About: Queen Mary's Hospital

Referred by my GP to this hospital. After a 3 month wait for an appointment today was finally the day to head out on a 3 hour round-trip to Roehampton. Upon arriving the receptionist told me my appointment had been cancelled and there was no consultant available! Apparently "someone should have been trying to contact me" but of course no one had. I was then told the next available appointment would be in 2 months time. At that point I walked out of the hospital in discust. I am absolutely fuming. Not only have I taken a day out of work to travel 3 hours for my appointment but I now have to wait another 2 months. I understand the NHS is under strain but this is completely unacceptable. Alas... I am sure absolutely nothing will be done to make this up to me and I'll just have to suck it up :(

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Response from Queen Mary's Hospital

Thank you for taking the time to post your comment on your concerns with Queen Mary's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful