"Visit for Gastroscopy in the GI unit."

About: Russells Hall Hospital

I was due to attend for Gastroscopy in the GI unit, and received a phone call saying that they had a cancellation, and that I could attend earlier if possible - which would get me examined quicker!

I arrived probably 40 mins earlier than my planned time and within minutes, was booked in and going through the pre-check with a lovely nurse. Everything was explained clearly and simply, and I was soon in the examination room.

The whole procedure was explained in detail by the attending staff.

I elected to use the throat numbing spray for the procedure (which tasted awful in a bananary kind of way - but definitely did the job!)

During the procedure, I was put entirely at ease by the staff, who explained everything that was happening, and everything that was about to happen - so there were no surprises.

The procedure itself lasted only a few minutes and was admittedly slightly unpleasant, but definitely not painful - certainly not worth being sedated for!

I had immediate feedback which was very reassuring, then all that remained was to wait for a few minutes for my formal examination report.

I thanked all the staff for their kindness, then I was on my way back home in no time at all!

I would recommend Russells Hall Hospital, and especially the GI unit to anyone. I always find the staff to be courteous, professional and above all kind and caring. I decided I must take the time to write a review, as many people are keen to complain, but not to praise!

Many thanks,


Story from NHS Choices

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Response from Russells Hall Hospital

Thank you, Mark, for posting such glowing feedback about your experience of our GI Unit. It is wonderful to hear you were so pleased with the efficient service you received from our staff and that you were seen swiftly during your visit.

We know how important it is for our patients to feel fully involved and informed during their consultation and treatment and so it is reassuring to hear that this was your experience.

We pride ourselves on offering our patients the highest standards of care and it is always wonderful to receive such positive comments from patients. We have passed your lovely feedback onto the team and would like to wish you all the best for the future.

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