"Staff told my mum 'you're pampered at your age having any teeth'"

About: Royal Bolton Hospital

(as a relative),

My mother was in hospital for almost 3 weeks. She had heart failure but also reduced mobility and inability to cope at home. She is 94 and very frail.

She was treated generally well but whilst in hospital her dentures were lost. Staff were very unhelpful - telling "her teeth were always getting lost" "you're pampered at your age having any teeth". They showed a general lack of respect for her and her property. I have written a letter of complaint on her behalf and am waiting for a reply.

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Response from NHS Bolton

Thank you for your comments and we were sorry to hear of your mother's experiences. Your concerns are currently under investigation by our Customer Relations Department.

(Posted by NHS Bolton on behalf on the Royal Bolton Hospital)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful