"Chaotic and Stressful"

About: The Royal Liverpool University Hospital

My first visit to the Linda McCartney Unit for diagnostic tests was fine, however the follow up visit for results was stressful and chaotic. Briefly on my first visit, Tuesday, I needed a biopsy and was initially told that the results are usually ready by Friday. However I was given an appointment card for the following Monday. On the Friday someone from the Breast Clinic rang to say the results wouldn't be ready on Monday but gave me an appointment for the following Friday.

I attended at the given time and place to be met with blank stares - no record of my appointment in Outpatients, so I was sent back to the Breast Clinic who also had no information. By this time I was getting a little anxious as the week and a half wait for results had been stressful anyway, but the added confusion of the staff didn't help.

I was eventually sent back to the Outpatients Dept. and an hour and a half after my appointment time I got to see a doctor with my results. It would not be fair to go into the results here, they were well explained, but I subsequently find are the subject of much medical controversy. So all in all the experience has been worrying and disappointing.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in the Linda McCartney Centre. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265