"Cancelled MRI Scan"

About: Hospital Of St Cross (Rugby)

I had an appointment for a MRI Scan on Sunday 20th December 2015, I had a lot of problems trying to get a scan in the first place because I have had a back problem for many months, finely I get a scan, and to find out on the morning that I arrived at 8.30am it got cancelled, ok, not there fault as the machine broke down, but the fact of the matter is now I'm going to be put back to the bottom of the list, I think this is so wrong. Now things are going to prolong any treatment I may need, and I have to suffer in pain a lot longer. I don't see why I can't be transferred to another hospital for a scan to take place, before Xmas???

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Response from Hospital Of St Cross

Thank you for taking the time to provide feedback on your experience at the Hospital of St Cross, Rugby. I am sorry to hear that the scanner was broken when you arrived for your appointment. Many hospitals are busy across the country at this time of year, so a transfer may not have been possible, but I am sure you will be given your next appointment as soon as possible. If you have any other concerns, do not hesitate to contact us on the details below. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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