"Gyn appointment"

About: Wishaw General Hospital / Urology

(as the patient),

I had an appointment booked for my 3-6 monthly cystoscopy. I recieved a letter on a saturday morning advising of my appointment being brought forward to the day the letter arrived. The location was also changed from WGH to Hairmyres rapid access clinic. I recieved the letter at 8. 30am and my appointment was for that day at 0930 leaving me no time to arrange child care as I live 45mins away from Hairmyres. I made the appointment but I feel when bringing appointments forward postage time should be considered as it was sheer luck I managed to make it. I work for the NHS so do understand appointments need to be changed, but by same token had that letter not arrived until Monday it would show as a DNA through no fault of my own.

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Response from Eileen Clarke, Senior Nurse for Older People's Services, Dermatology, Outpatients, Orthopaedic Outpatients, Radiology and Infertility, Care of the Elderly, Monklands Hospital

picture of Eileen Clarke

Dear purple flowers

I am so sorry that your experience was not to the standard which we would expect. If you would like to contact the Patient Affairs Department at Monklands Hospital on 01236 713065, we can look into this for you.

Many thanks for taking the time to contact us on Patient Opinion and best wishes for the festive season.


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