"My experience in ayr hospital"

About: Ayr Hospital / Accident & Emergency Ayr Hospital / General Surgery

(as the patient),

I had surgery to remove my gallbladder in September and from that time was a little under the weather. Five weeks ago I restarted the transfusion I get for my rheumatoid arthritis the side effect of this is it suppresses my immune system. After this I began to get pain around liver my gp treated me with antibiotics but things became so bad that I presented myself to A&E at Ayr. It was extremely busy and I expected a very long wait, but I saw the triage nurse within about 15mins. She explained that the department was busy but if the pain increased I wss to let them know. As I waited approx 50 mins all was well then suddenly the pain increased and I felt very unwell I was taken straight in to a cubicle. There I meet Michelle and Lee Ann who were so very kind I saw a doctor in a few minutes and was given pain relief into a vein. After xrays and blood tests I was started on Iv fluids and admitted to st 3. Here I meet Elaine, Fiona and the night co ordinator Joanne was so very attentive and kind. When the pain came back I was given pain relief and every effort was made to maintain my comfort. Later I was transferred to st 2 where my excellent care continued. from Barbara, Jeanette, and a year 1 first placement student called Stephanie who I thought must be a yr 3 she was so good. All the staff in st 2 the Nursing assistants the hotel services and staff nurses who's names I can not recall worked together to ensure that we patients received the very best care what stood out most was how friendly everyone was and although it was so very very busy it felt like they always had time for everyone. I was given three types of antibiotics intravenously for four days and felt well again for the first time in months. I was then allowed home  and will always remain extremely grateful to the staff that took the time to ensure not just my physical care but physiology care to. I felt involved heard respected and cared for. Many thanks.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear wens171,

Thank you so much for a lovely end to my day. This is a shining example of person centred care, for which we aspire, it was so lovely to hear. I will pass this to the teams you have mentioned and I am sure they will all appreciate your kind words and praise.

Thank you so much for taking the time to let us know about your treatment in Ayr Hospital and I hope you are fully recovered now.

Best wishes,

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