"Thank you to East Midlands ambulance service"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

After ringing nhs direct last night over chest pain and breathing difficulties an ambulance turned up to take me to hospital.

I was alone and worried, the crew were absolutely amazing. I have never felt so reassured and calm. It felt like I had a relative with me.

I would love to find out their names and thank them again. #amazingservice #respect #undervalued

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Response from East Midlands Ambulance Service NHS Trust

Dear Nffc,

Thank you for sharing your experience with us and for your kind words about our crew who cared for you.

I’m pleased that they were able to put you at ease and help calm the situation. It’s especially heart-warming to hear that they were so friendly it was as if you were being cared for by a family member.

If you are able to, we would appreciate you sharing some more detail about your care (e.g. date, time and location) with our team so that we might then identify the crew that cared for you and share your words directly with them. You may contact us via email on Communications@emas.nhs.uk.

I hope you are making a speedy recovery and I wish you a Merry Christmas!

Best wishes,

Rebekah Marong

Communications and Engagement Support Officer

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