"Wrong medication given"

I stayed here for a week with depression. As an intelligent and lucid person I found my stay here shocking. There was no one to one assessment to track mood, the activities were for ages 4 to 8 & incredibly patronising if they happened at all, no exercise options, wrong medication given to myself and other patients.....The list could go on. In all, it felt like a holding pen for the mentally disturbed. Nothing there helped me get back on track.

Story from NHS Choices

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Response from Goodmayes Hospital

I am sorry for the time taken to respond to your review, it has only recently come to our attention that you have not received a response.

I am sorry to hear of your poor experience. I have contacted the Director of Mental Health Inpatients to request that an investigation is carried out to look into the concerns you have raised. As we cannot respond to these serious concerns on an open forum, we would welcome the opportunity to hear from you further and invite you to contact our Complaints Team on 0300 555 1201 ext. 66690 or by email at nelftcomplaints@nelft.nhs.uk at the earliest possible opportunity.

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