"Professional, compassionate care"
About: Royal Surrey County Hospital Royal Surrey County Hospital Guildford GU2 7XX
Posted by Laura Stephen
My six week old baby was admitted to Hanscombe ward overnight due to bronchiolitis. The care that we received was absolutely first rate. We were seen and assessed very promptly by caring and clearly highly capable doctors / nurses. We were treated with respect and compassion throughout.
One nurse in particular was incredible - everything you want to see in the NHS. They clearly adored babies and treated my son with a touching level of genuine care. They also showed a huge degree of empathy towards me and my husband and our feelings as first time parents with a sick baby. The way we were treated by this nurse (and the other staff members) made so much difference to us in making a traumatic experience as easy as possible. I am very, very grateful.