"Caring and considerate"

About: Royal Blackburn Hospital

A short stay in hospital that I wasn't expecting meant that I was quite upset and confused about why I was needing to stay in. I found all the staff in Ambulatory Care and Acute Medical Unit A (the two areas I experienced ) really caring, cheerful and considerate. I couldn't fault my treatment or the time that staff took to explain what was happening.

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Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your experience of Ambulatory Care and the Acute Medical Unit A at Royal Blackburn Hospital and thank you for taking the time to do so.

We are really pleased that you had such a positive experience and that you found the staff to be caring, cheerful and considerate.

We will make sure that your comments are passed onto the team.

We are really keen to hear about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and best wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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