"Lack of support"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

I did CBT a while ago and it left me feeling distressed and suicidal about things that happened when I was little. They know about this and it feels like they abandoned me without support, that there wasn’t anything there after.

I went back to the assessment team recently after making a complaint but feel that nothing is different, they still will not support me with the distress and suicidal feelings. They think I should just move on with out it being resolved which is easy for them. I overheard the person I was seeing refer to me as a serial complainer even though I was told they would not know.

I do not feel able to contact the assessment team when I have suicidal feelings because of all this. I feel that I only get a hostile and dismissive response. I am worried that if I try and get help from somewhere else it will be the same there and that will push me over the edge.

I do not feel able ask PALS to support me with going to the assessment team because I felt that they were also dismissive last time.

I do not know what to do and feel it is not worth going on like this.


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Response from Jacqui Sellek, PALS Coordinator, 5 Boroughs Partnership NHS Trust

Dear Freddie1

Thank you for your posting.

We would greatly welcome the opportunity of discussing this matter with you. Please call 01925 664014.

With kind regards.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by freddie1 (the patient)

I do not feel able to contact PALS because of their attitude towards me last time

Update posted by freddie1 (the patient)

I do not know who to contact because of PALS were dismissive and insensitive last time.