"Maxillo facial surgery and post treatment"

About: University Hospital (Coventry)

Thank you so much to the staff at day surgery st cross and to the team who removed five of my teeth. The treatment and care was amazing I felt very reassured and safe. The procedure was last Wednesday, and last night I started getting a lot of pain in one of the surgical areas. I phoned st cross this morning: the receptionist bleeped the dr and I spoke with them. They kindly agreed to see me at 1pm today in the ED department at Uhcw. I'm so grateful for the treatment I received, quick, efficient and compassionate. I can't believe how fast I was seen. Amazing. Your staff are fab!

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Response from University Hospital (Coventry)

Dear Laura

Thank you for providing feedback on your experience of the Maxillofacial Surgery Department at University Hospital, Coventry and the Hospital of St Cross in Rugby in December 2015.

I am delighted to read your comments about the care you received at both of our hospitals. One of the Trust’s values is compassion, so it is particularly pleasing that you described the care as compassionate. The level of care you describe is exactly what we expect from our teams, so it is reassuring you experienced this at two hospitals and on different days.

I will pass your comments on to the Group Manager for the departments involved and ensure that the message is shared with the teams.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone: 0800 028 4203

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