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Care Opinion

Always a joy never a chore!

Story from nhs.uk

"Always a joy never a chore!"

About: Castle Hill Hospital

Being a regular visitor to Castle Hill ENT department I am continually impressed by everything that I encounter. The staff are a huge credit to themselves and also the hospital, the reception staff are warm, welcoming and always helpful despite always seemingly being under pressure. The waiting room is much improved now with the addition of the TV as getting a mobile signal was an issue.

The nurses are amazing, always helpful, looking to find ways of offering something extra, today my nurse managed to arrange for me to have something that I did not know was available to me. This will improve my quality of life no end and all thanks to a caring nurse who heard my issues and suggested a solution.

Love the hospital.

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Responses

Response from Castle Hill Hospital 8 years ago
Castle Hill Hospital

Submitted on 07/01/2016 at 09:19
Published on nhs.uk on 08/01/2016 at 01:30

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff in the ENT department are made aware of these.

If you would like to become more involved in decisions about local healthcare, we are recruiting members.

By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165.

If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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