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Delays on discharge

Posted By Julsy3

"Delays on discharge"

About: Tameside General Hospital / General surgery

(as a staff member posting for a carer/relative),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who wanted to remain anonymous. They said...

This lady has been waiting 3 hours for a prescription for her husband who has been a day patient who had to stay in overnight. She spent 4 hours here yesterday as he was supposed to be coming out.

She lives in Oldham but chose to come to Tameside for her husband’s hernia operation.

It is now 2. 10pm and she has been at the hospital since 8. 30am when she was told to collect her husband.

(As the Healthwatch Champion finished the paperwork the lady and her husband were leaving the hospital, at 2. 15pm).

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust 8 years ago
Helen Howard
Head of Patient Experience,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 21/12/2015 at 13:05
Published on Care Opinion on 22/12/2015 at 09:32

We are sorry you have had to raise this with healthwatch but without the specific details it is difficult to comment why you had to wait such a long time.

Waits in areas such as this can be caused for various different reasons depending on what the overnight stay was for. The staff should have kept you updated and informed.

I will pass on the these comments to the department to ensure they communicate with patients and relatives.

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