"Poor organisation and a poor overal experience"

About: Royal Hallamshire Hospital

First, it took 3 months for a referral for my partner. The GP had to chase and then suddenly we had a call with a cancelled appointment slot 2 days later.

The person who called advised that the appointment would be on M floor in the main building. After slogging up the 11 flights of stairs due to oversubscribed lifts, we get told the appointment was on A floor in another building. As a result we were 20m late. It seems every single appointment was misdirected. Unbelievable start to an anxious appointment.

When we finally got in it wasn't with the doctor we were advised. Unfortunately the appointment didn't go well either. The doctor seemed more concerned with driving the point home than helping patients understand the logic of their opinion. This left us feeling very disappointed. We had to ask for additional testing (it was not offered), we had to point out the flawed approach of the department previously (differing diagnosis) and we had to correct them on their belief that we hadn't attended much counselling with them (they said 1 unsuccessful appointment; reality was 16 wasted sessions with a pushy counsellor who wanted to score from the kickoff instead of build trust).

All of the above leaves my partner and I with a very poor opinion of this department, our interaction with which stretches over several years now. We were previously not impressed with the department, but now all trust has been lost and we will need to seek a second opinion to ensure the answers we get are sound.

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am very sorry to hear of your poor experience within the Trust. If you would like us to look into your case and respond to you about this please can you provide further personal details to our Patient Services Team. The team will be happy to help you and can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk

Kind regards
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