"6 hours in A&E"

About: Northumbria Specialist Emergency Care Hospital

Arriving at A&E on 15/12/2015 my father was checked in and x-rayed pretty quickly.

But that is where the quickness finished. After around 6 hours of waiting and still no doctor had been to see my father.

One of nurses on duty came to us to say he would be staying over that night and he would be seen by the doctor before going on to the ward but no time was given.

When my father was admitted to wansbeck hospital A&E in May he was seen a doctor within 3 hours and admitted on to a ward.

Even this morning a simple task of trying to find out information about my father has been a fiasco.

Passed from piller to post this was after trying for 2 hours to get through to the hospital.

I personally feel this new hospital does not work.

To many areas filtering into one hospital.

Story from NHS Choices

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Response from Northumbria Specialist Emergency Care Hospital

Dear anonymous

As you will know, last summer we changed our model of emergency care with the opening of our Northumbria hospital in Cramlington and our departments at North Tyneside, Wansbeck and Hexham now offer a 24 hour walk-in service for less serious conditions.

I’m sorry that you felt disappointed with your father’s recent experience, and our communication with you and your father during his treatment.

I’m concerned about the problems you had in contacting the hospital, it should never take this long to get through to us. We would be keen to talk to you about this as we aren’t aware of any issues. It would be helpful if you could contact our Patient Advice and Liaison Service on 0800 032 0202 so we can find out further information.

Best wishes

Claire Riley, director of communications and corporate affairs