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My daughter was a patient at Bedford ...

Story from nhs.uk

"My daughter was a patient at Bedford ..."

About: Bedford Hospital South Wing

(as the patient),

What I liked

My daughter was a patient at Bedford hospital. and she already has an ongoing condition causing intense pain. She was admitted with different abdominal pain and the next morning was seen at 11 am by the surgical team who discharged her into paeds care. The paeds were on the ward all day and at 7pm when she had still not been seen i decided to take her home. She had not been given her medications she was prescribed, her pain medication was not given at correct time, her medication that she had been given had not been written down and when i discharged her, at no time was i advised not to, no doctor spoke to me and no forms were signed. They made both myself and her feel like we did not matter because she was ver tthe age of twelve. She could wait she was not important!!!!

What could be improved

The attempt to alleviate a childs concerns aho is already ging through a difficult time medically and the impression that the doctors actually care

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Responses

Response from Bedford Hospital South Wing 14 years ago
Bedford Hospital South Wing

Submitted on 14/12/2009 at 09:33
Published on nhs.uk on 15/12/2009 at 04:16

Thank you for taking the time to post your comments on Bedford Hospital's NHS Choices site. We are sorry if you feel your and your daughter's experience at the hospital was not as it should have been.

If you would like to discuss the concerns you have raised in more detail, please contact our Patient Advice and Liaison Service (PALS) on 01234 795814 or pals@bedfordhospital.nhs.uk If you contact PALS, we will be able to look into the issues you have raised and take action to address them if necessary.

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