"A huge thumbs up to hospital and car park staff..."

About: Chesterfield Royal Hospital

I waited for an hour to get into the car park for my outpatients appointment today.

During that wait, I left my car and went to the department where I had an appointment and asked to rebook.

They phoned the Doctor and told me I would be seen as soon as I had parked.

As I had to strip for treatment I took no unnecessary things with me, and I left my purse at home.

When I left the hospital I found a car park attendant who told me where to register my exit from the carpark, using the ticket.

When I got to the exit, I had not paid.

I pressed the phone button and the car park attendant let me out.

I told them I would pay.

When I got home I rang the number on the ticket to pay. They said don't worry and apologised for the stress and the wait.

I have to say this was just one morning in my life.

The staff who work at the hospital have this problem every shift.

The carpark I used is a shared staff/patient carpark.

The stress levels of patients and staff that these delays engender are not conducive to positive progress and outcomes.

I accept that there is disruption due to building work and that there is insufficient parking within the grounds

Grateful thanks to everyone working at this hospital for their generous spirit and accommodating service and all they do to give us a gentle hospital experience, despite the odds.

Wonderful unsung heros and heroines.

from Marilyn Matthieson

Story from NHS Choices

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Response from Chesterfield Royal Hospital

Dear Marilyn - thank you for taking the time to let us know about your experiences.

There's lots happening at the hospital at the moment and we realise that at certain times of the day finding a car parking space certainly adds to the stress.

I'm sorry that it contributed to your anxiety and I was pleased that the clinic staff helped you, so that you could still have the treatment you needed.

It's also very kind of you to thank the security staff who made sure you could exit the car park and apologised for the delays. I'll make sure your post is shared - the teams will really appreciate it.

Kind regards Sarah Turner-Saint, Head of Communications

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