"Unacceptable Waiting Time"

About: New Cross Hospital

I arrived at Wilverhampton A&E at 10.00pm on Monday 15th December with very painful eye injury which I did at 9.09om.

I saw a Triage Nurse but this was not automatic, it was after nearly two hours and me asking how long it would be on three occasions. I then waited a total of 3 hours and was told it would be 4 hours.

My eye was not checked at all in this time and I decided to leave.

I made an appointment with my GP this morning and was examined and prescribed with medication within one hour .

I was told by an employee at the hospital that 4 hours was a normal waiting time!

This is unacceptable.

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Response from The Royal Wolverhampton NHS Trust

Dear Hilary Doughty

Thank you for taking the time to post your comments relating to your patient experience in our Emergency Department. I am sorry for any distress that this matter has caused you.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362, who can assist you further.

Kindest regards

Judith Davis

Patient Experience Manager