"Over 4 h in a dirty waiting room"

About: Chelsea & Westminster Hospital

and I still have not seen a doctor. Arrived 10;:50pm with awfully painful abdominal pains (and already with a disgnosed pneumonia).

I have lived and worked in many European countries but can positively say the the NHS service has been the worse. Not to mention the dirt ty waiting room, with two piles of what has looked like vomit covered with tissues, no cleaning staff entered for the duratio of my waiting time here (over 4 h!) and would rather not mention the state of the toilets.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Chelsea & Westminster Hospital

Dear Patient,

Thank you very much for your feedback.

We are sorry to hear about your bad experience here at Chelsea and Westminster Hospital. If your would like to arrange a meeting or a telephone conversation with the Estates Management, please contact us on 02033156727 or email at pals@chelwest.nhs.uk

Kind regards,

Patient Advice & Liaison Officer

Chelsea and Westminster Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful