"Hardly anything. I was not approached/greeted ..."

About: University Hospital Of North Durham

(as a relative),

What I liked

Hardly anything. I was not approached/greeted by any staff member when I visited my aged (81 year old) mother. Was not informed of her progress, or what further investigations/treatments she would be given. Nor could I get any sensible reply as to when she would be able to leave. Bishop Auckland Hospital was far better than this travesty.

What could be improved

Everything!! Especially Visitor Parking. Staff parking facilities outnumber visitor facilities by apparently 12 to 1. If that many staff are in the place, and judging by what I saw there were, then Patient care should be marvelous.

Visiting times are a joke!( a seriously bad one at that)

Anything else?

If this place is a "centre of excellence" then it must be in nonsensical misadministration, certainly not patient care, visitor/public relations, or medical ethics!

More about:

Story from NHS Choices

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2009. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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