"Bad manners"

About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP

Posted via nhs.uk 8 years ago

My appointment on the 10/12/15 was for 10-50am I was finely called in at 12-20pm.
On entering the consulting room the consultant carried on with what they were doing on the computer, and with their back to me said take a seat, without a greeting of anykind, and while still looking at the computer mumbled sorry for the delay its been busy this morning. The rest of the exam was conducted by issuing orders of what they wanted me to do like like they were talking to a chimpanzee.
I understand that it is a busy clinic but manners do not take up any time and should be used at all times ...very disappointed with this arrogant attitude.

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Royal Lancaster Infirmary

Submitted on 16/12/2015 at 09:30

Published on nhs.uk on 17/12/2015 at 01:32

We are really sorry that your experience at our hospital wasn’t what we would expect, and are very keen to look into it further and respond directly to you. To do that, we need some further details from you, so we’d ask if you could please contact our Patient Relations team on 01539 716621 to allow us to carry out that work. Thank you.

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"Bad manners"

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