"My experience with the NHS"

About: Royal Sussex County Hospital

At 11.30 I contacted my doctor in Seaford as I was doubled up with pain; he arrived within an hour but called me first to discuss my symptoms. He thoroughly examined me and informed me hospital was the next step. He arranged an ambulance - arrived within 30 minutes and the paramedics checked and asked me questions then administered pain relief - wonderful.

Once at Royal Sussex I was registered at A&E and immediately taken to Surgical Assessment. The paramedic spoke with the Staff nurse and told me all in hand and take care.

The paramedic was so caring and helpful. Within minutes I was attended to with questions, tests etc and a Doctor arrived and after examination was told I would have an ultrasound and x ray. This all happened within the hour and returned to SA ward and informed I would be staying overnight. I was to be put on a drip and given antibiotics and the same doctor returned to give me a diagnosis. I was in a bed before 7pm.

Such amazing care and kindness and was kept informed all the way through my care.

The nurses on Bay 8 were wonderful and so appreciate the skilful and professional care I received throughout my stay.

I feel so well now.

Thank you

Story from NHS Choices

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Response from Royal Sussex County Hospital

Dear Carol

Thank you so much for taking the time to feedback about your experience wit the paramedics and in the Surgical Assessment Unit. I am delighted to hear that it was positive and I will pass this onto the teams involved in your care and I know that they will really appreciate your kind words.

I am glad that you have recovered well.

Best wishes

Caroline Davies

Deputy Chief Nurse

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