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At all times I've found all ...

Story from nhs.uk

"At all times I've found all ..."

About: Trafford General Hospital

(as the patient),

What I liked

At all times I've found all staff to be friendly and courteous. The hospital has been clean and efficient.

What could be improved

Some days I've been straight in for appointments and other times waited for over an hour. The wait doesn't bother me, it's the lack of information. If I was told when arriving that there was a delay and there was x people in front of me then I could relax more (like going to the toilet or getting a drink without worrying about missing being called).

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Responses

Response from Trafford General Hospital 14 years ago
Trafford General Hospital

Submitted on 29/12/2009 at 14:16
Published on nhs.uk on 30/12/2009 at 04:39

Many thanks for taking time to post your comments it is much appreciated when people take the trouble to give positive feedback. Please accept our apologies if you feel that some of your experience of this Trust has been negative.

Your comments have been passed on to the appropriate staff to share within their teams.

Should you require support in taking this matter further please contact the Patient Advice and Liaison Service (PALS) on 0161 746 2019.

Kind Regards

PALS/PPI Team

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