"Parking at PAH is particulary ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

Anything else?

Parking at PAH is particulary bad? have to drive around and around hospital grounds to find a space and sometimes have to park outside hospital grounds?PAH needs multi storey car park? this problem causes you to be late for your appointment and holds everyone up after you to be seen? during my last two to three outpatients appointments with the doctor? have had to wait anything between 1.5 and 2hrs to be seen even though been on time for my appointments? Was told problem either due to sudden emergencies or generally the over booking of appointments and not allowing enough time for each patient? Is the hospital just trying to meet government targets of how soon to see and treat people at the patients expense of satisfaction of treatment?

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Response from Princess Alexandra Hospital

Thank you for your comments regarding your recent visit to PAH. We are sorry that you experienced difficulties regarding car parking and that the outpatients clinics you attended did not run to time. We appreciate that the car parks can be very busy at peak times and we endeavour to make improvements where possible. Clinics can sometimes overrun and this can be for a number of reasons. If you would like us to look into this further please contact our Patient Advice and Liaison Service (PALS) on 01279 827211 or email: PALS@pah.nhs.uk

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