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Appointment waiting time is too long and inconvenient

Posted By Paws657

"Appointment waiting time is too long and inconvenient"

About: University Hospital Ayr

(as the patient),

After seeing my doctor about a problem with my swollen hand and a skin disorder I was told to call the Referral Management Service to arrange a hospital appointment.

The earliest appointment was in 4 months’ time – anything could happen in that time. It just isn’t very helpful, particularly as the problem seems to come and go – I really need someone to see it when it flares up not in 4 months when it may have settled down again.

Another thing – they offered me an appointment at Crosshouse Hospital which is the most difficult for me to get to – Ayr is easier and Biggart is the most convenient as I can walk to this hospital. If you are dependent on public transport as I am the buses do not always get you to the Crosshouse Hospital on time.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/12/2015 at 12:29
Published on Care Opinion at 12:38

picture of Eunice Goodwin

Dear Paws657,

Oh that is a shame, I do agree, public transport is not always our friend. I would like to look into the situation for you but to do that we would need more details.

There are several different specialists you may have been referred to. Some of these specialties do have Ayr Hospital appointments, so if you would like to contact me, we can see what the options are for you.

My email address is eunice.goodwin@aapct.scot.nhs.uk or you can call me on 01563 826222.

Kind regards,

Eunice

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