"I think Whiston needs to do a lot more for my mum"

About: Whiston Hospital / Older people's healthcare

(as a relative),

Earlier this year, my mum went in to Whiston with heart problems. My mum is 81yrs old. She ended up staying in for some months off and on. While she was in Whiston, she started to get a rash. While I was there, I had the feeling that no one looked at this rash. She was moved to different wards. She was put on one ward, and mum told me the staff would not help her put cream on her back as they said she could do it herself.

When I asked why, all I was told was she can do it herself. I asked if they could reach their own back to put cream on but I felt like I was being told off.

My brothers and myself kept asking for help or letting me in early to do it. They still said no. Today my mum still has the rash, and it feels as if no one wants to help. My mum has seen 4 doctors who say they don’t know what to do. This rash my mum has is all over her body, and one doctors wanted her to wear stockings. We went for them and the nurse said they would be of no use to my mum. Now we have a letter saying my mum refused them. My poor mum.

I feel like I can’t not cope anymore and I think Whiston needs to do a lot more for my mum.

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