"Medical care was excellent but admin seems..."

About: King Edward Vii Hospital (Windsor)

I cannot rate the medial staff in the Ophthalmology staff more highly , both the professionalism and care given when I had two cataract operations in this unit. However the administration side is hopeless.

After seeing a doctor after months of waiting I rang to be told they had 'no idea' when I would be seen. I eventually found out that it was not the operation I was waiting many months for but the pre-op assessment appointment. It took three different nursing staff to achieve this and instead of a full waiting room of people going in and out there was two of us ?! This was not a one off as exactly the same happened the second time.

Someone should look into this as it let's down a great department.

Story from NHS Choices

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Response from King Edward Vii Hospital

The Prince Charles Eye Unit would like to apologise to you and thank you for taking the time to give us a feedback. We acknowledge that our administrative services have had operational issues due to an administration restructure at the time of your visit. Over the past 5 months we have been working hard to resolve our issues and hope that your return visit will be to your expectation. We are pleased that our medical care was delivered to a high standard and thank you for sharing this with us. We would like to apologise for any inconvenience that we may have caused you during your visit to the PCEU.

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