"Everybody amazing"

About: Royal Berkshire Hospital

I have used the a and e department 3 times in th least 3 weeks once with my dad who collapsed as he has vascular dementia, 2nd time with my wife who had a blood clot linked to her stoma bag and then for me who collapsed in tescos with exhaustion from not sleeping / eating. In every instance the staff were amazingly helpful, kind, considerate and very much taken for granted in my opinion by others who were abusive and just dam right rude. You all should be paid a lot more for your services and I can't thank you enough for everything the a and e department has done for my family. The nurses and doctors and porters all do an exceptional job and you should be very proud of what you do for families like mine when we go through these tough periods. What a truly satisfying job you must have - thank you again.

Story from NHS Choices

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Response from Royal Berkshire Hospital

Many thanks for your lovely positive review. It sounds like your family are having a bit of a rough time currently, but so glad we have been there to provide a service that has met your needs. We are very proud of the team in Accident and Emergency - they are all passionate about the role they deliver and it is a pleasure to be acknowledged. We do hope you are all recovering now.

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