"I attended A & E and was ..."

About: North Tyneside General Hospital

(as the patient),

What I liked

I attended A & E and was seen within minutes of arrival.

What could be improved

Endless hours of waiting in this waiting area and that waiting area is not helped by a lack of communication. Whilst staff may know what is going on and when, patients don't. Just keep people informed, it's common sense!

Anything else?

Shut doors to consulting rooms. I no more want to see others in a private setting with a doctor than I want to be seen lying on a treatment table for the world to see. It's about treating people with dignity.

Story from NHS Choices

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Response from North Tyneside General Hospital

Thank you for taking the time to comment on the care you received in the Emergency Care Centre at North Tyneside General Hospital. This valuable feedback helps us ensure we can meet the expectations of our patients.

Patient communication is something we are actively trying to improve within the Emergency Care Centre at North Tyneside General Hospital. We are doing this by putting up new signage so patients can see clearly where the minor injury and main parts of the department are. We are also planning to show electronically the current waiting time within the department so that patients know how long their wait to be seen will be.

The privacy and dignity of our patients is something that is extremely important to Northumbria Healthcare Foundation NHS Trust. During 2009 we have spent over £1M specifically on improving patient accommodation and continue to have this as one of our key strategic aims. There are times in places such as the Emergency Care Centre when ensuring privacy becomes challenging in such a busy environment but we do endeavor to do this as best we can.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful