"Hospital feedback"

Today I attended ENT at Wythenshawe Hospital. After hanging around for 2.5hrs, after having to go back to the initial ENT waiting room for a second time to discuss the results of my neck scan. I was late for work and getting stressed out. When I asked one nurse how long I would have to wait this second time round. They responded that they could not give me a time and that I would have to wait. Following this, after 20 more mins of waiting I walked over to where the files were piled up to see if my name was at the top of the files. Two nurses marched over shouted at me that I could not read notes, of which I was not doing I was just seeing if my name was near the top of this file. I never once did touch the files, nor move them nor open them, They told me 4 times when I had already sat down that I could not look at the files. When I at last responded to their rudeness which "ok you have already told me 4 times". One responed "I am not having that I am calling security", followed by "I am not going in with her". So no, my visit to ENT was not nice nor welcoming. Instead it was an example of receptionists/staff throwing their weight about. I never swore at them, nor pushed them, nor insulted them so why would they need to threaten with calling secuirty?

I shall be raising a formal complaint and if I spoke to somebody like that in work I would be sacked as bullying is not allowed in the workplace!