"Caring, comforting, experts"

About: East Surrey Hospital

Having recently moved to the area, I was involved in an RTA and brought to East Surrey Hospital by ambulance. I spent time in A&E, Surgical Admissions Unit, and Tandrige Ward (3 nights in total) and honestly couldn't fault anything. From the paramedics, to the X-Ray technicians, porters, Anaesthetists, Drs and incredible Nurses and healthcare assistants, everyone was so friendly and genuinely caring. I felt extremely well looked after and like everyone knew what they were doing. Communication between the staff is excellent. When I was on Tandridge and my family weren't around I felt comforted as though they were. I can't speak more highly of the nurses on that ward (particularly one who was everything you want a nurse to be). I feel safer knowing I live near this hospital; it's a credit to the NHS that we are so lucky to have!

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Cathryn,

Thank you for such positive feedback about the care your received whilst a patient with us. One of our Trust values is 'One Team' and from what you say, your experience of our care truly reflects that value. I will make sure that your feedback is passed to the team on Tandridge ward in particular.

I hope you are on the way to a full recovery.

With best wishes,

Cathy White

Patient Experience Team

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