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Helped with Physical and emotional pain

Story from nhs.uk

"Helped with Physical and emotional pain"

About: Bradford Royal Infirmary

The department have been very helpful to me, I understand my pain more now and I understand that showing compassion to myself during increased periods of pain is not a sign of weakness, but is a way that I can help myself cope with the pain.

The 2 counsellors I have seen have been especially helpful to me, I now understand that there are certain 'vicious circles' that I get into that lead me to be angry and aggressive, this makes it hard to care for myself. Although it is still hard to get out of these circles I am now able to recognise when I am in one and start searching for a way out.

I would like to thank the two people I saw for the help they gave. Also since I am a student at University my availability for appointments have been restricted, but I was always offered appointments that were based on times that I was available, this is not always the case with some of the other services / departments. It made life a lot easier.

The waiting area was always clean and looked after with comfortable chairs available, however I would like to see higher chairs (with arms) available for patients with mobility issues such as I have.

Overall

Reception staff 9/10

Reception area 8/10

Session rooms 10/10

Counsellors 10/10

Waiting time for first appointment 9/10

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Responses

Response from Bradford Royal Infirmary 7 years ago
Bradford Royal Infirmary

Submitted on 11/10/2016 at 13:14
Published on nhs.uk on 12/10/2016 at 02:30

Dear David,

Hello, first of I must apologise for the delay in replying - there has been a problem with the site notifying us when someone posts a review, which we have just become aware of.

Thank you so much for your detailed feedback about the Psychology Department and I am really pleased they have been able to help you and also that we were able to provide you with suitable appointment times.

I will make sure that they are aware of your comments,

I know they will really appreciate it. You make a very valid point about the type of chairs in the waiting area, this is something we are trying to improve across the hospital, and I will ask them to look at providing more varied seating in the waiting area as soon as possible.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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