"Did we matter today?"

It certainly did not feel like it.I took my partner for a hand op and we got there early to park etc.The reception area was overflowing and standing room only,so we went into the room at the side of reception. After about a hour the nurse came in and asked everyone which doctor they was there to see, we replied and waited, and waited. I heard the same nurse outside asking if anyone was there for a op of? (didn't catch this bit) please come with me. So we waited and I asked my partner to check if they had booked him in as we had been there 2 hrs by now. The same nurse that had asked us which doctor we was there to see told him that his op had been cancelled. If he had't have asked would we have just been left there? The nurse continued to state that they had been ringing us??? What then why hadn't we been told as soon as he checked in or when the nurse asked which doctor we was seeing, I don't get it. So at home I checked my home phone and can quite catagorically state that this hospital did not ring our home, his mobile or mine, so why not tell us the truth????????

The nurse said they would be rescheduling for this sat 12 th so I rang to ask if they could give us a time so I could inform work and make plans. The nurse said that they had no info, checked that they had my phone number and of course they had, and would ring me back but could be a hr or 2 that was at 12-15. It is now 17.30 how disgusting. So we are sat here in limbo had a bad day and you have caused it. I ask again do we matter? A bit of honesty would have been respected and appreciated here, no communication at all, I shake my head in disgust and disbelief.

Story from NHS Choices

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Response from Nottingham Woodthorpe Hospital

Dear Patient

I am very sorry you have endured this experience at Woodthorpe Hospital, I will investigate all of the points you have raised to ensure we learn by them and improve the service and care we provide. I would however wish to deal with this as a formal complaint and provide you with a written apology and a full and detailed explanation. To enable me to do this I would be really grateful if you could give me a call and share with me your personal details.


Mark Lacey

General Manager

Tel 07595987401

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful