"What I think Mayday hospital could improve"

About: Croydon University Hospital / Gynaecology

(as the patient),

1. Improve signage to Gynae department - one sign in corridor, then nothing. Also, sign IN gynae department to show people the way out to main corridor.

2. When there is nothing wrong after treatment, why not WRITE to the patient and tell them instead of making them come all the way to Mayday, wasting their time and the doctor's time?

3. Why make patients wait what seems to be a default time of ten minutes even when the Doctor is not seeing someone else?

4. I think it would be a good idea if the Doctor could read the patient's notes before the patient enters the room and not while the patient is being seen.

Also, a poor woman was waiting to be seen today in Gynae, having had a questionable result and then was told that she had been booked into the wrong clinic and that she would have to make another appointment, in the right clinic. (I imagine that she would have a wait for another appointment). No apology and let us see if we can get you fitted in today; just sorry, you'll have to make an appointment. When asked if that was all right, the lady explained that she had had to take time off work - and would obviously have to take more time off work for the new appointment, to say nothing of the worry. I cannot say that the nurse was laughing afterwards but in my opinion she seemed quite amused. I feel that this no way to treat patients.

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