At the surgery that me, my partner, and our 3 young sons are currently registered they have a procedure called morning surgery which starts at 8.30-10.30. Between those hours, you can attend the surgery without an appointment and just wait to be seen. To be seen fairly soon your best gettin to the surgery at 8.30-there is always a queue. If you get there between 10.00/10.30, you could still be sat waiting to be seen at 11.30.
I, as a mum of 3 young boys dont find this service very helpful, as I struggle to get there between those times.
My 1year old is ill, i rang the surgery at 8.30, and explained my son was ill, and i couldn't get to morning surgery, so could i quickly speak to a doctor for some advice.
The receptionist told me the doctor would ring me after morning surgery between 12.00 and 12.30. At 1.00 i hadn't had my phonecall, so i rang back. The receptionist told me to ring back in 20mins. I rung back and the receptionist told me she had made a note of it in the doctor' book, and they would ring me back. At 3.00 i was still waiting for my phonecall, so i rung back. The receptionist then told me that the doctor was now out on their afternoon visits.So i said i want to make an appointment today for my son to see a Doctor. The receptionist then said she would need to speak to the Doctor to see if an appointment was available.
I'm absolutely disgusted with how the surgery is run. I feel they are unhelpful and un-interested in my son's well being. It is now 4.00pm an i'm STILL waiting for the doctor to ring me!
"Struggling to get an appointment for my 1yr old son"
About: Kirklees PCT Kirklees PCT Huddersfield HD2 1GZ
Posted by jadesam (as ),
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