"confusion over which hospital would take responsibility for my return home"

About: North Devon District Hospital / Accident and emergency Royal Devon & Exeter Hospital (Wonford)

(as the patient),

A couple of weeks ago I was admitted to NDDH Capener Ward from A+E following a scan.

After a day or two on this ward I was transferred to Exeter by Hospital taxi arranged by NDDH

After a day of tests and consultations I was told I could return home. I asked for the transport to be arranged. Nothing happened....I repeated my request it appeared there was some concern as to whether NDDH or Exeter would take responsibility for my safe return.

It was 7. 30pm, I asked a member of staff to ring a taxi firm who picked me up and returned me to my home in North Devon at a cost of £100.

My point is this if I had been informed that if I was discharged it was my responsibility to make arrangements to return home I would not have found myself in that stressful situation. I was not given the option to stay overnight.

Perhaps this is an area that needs to be addressed and procedures put in place that makes the transfer of patients more explicit to all concerned.

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Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear patient

I was really sorry to learn of the upset caused due to the poor communication surrounding your discharge. If you would like us to look into what happened in more detail, so we can understand who was responsible for your discharge, please contact the Patient Advice and Liaison department (PALS) on 01271 314090 or email us at Ndht.PALS@nhs.net

I do hope you are now feeling better and on the way to a full recovery.

Best wishes

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Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust

Dear Civil718

Thank you for taking the time to share your experience with us. I am sorry to hear of the difficulties you experienced regarding arrangements for transport home from hospital. We would be happy to look into your concerns further if you are able to provide us with some more details. If you would like us to look into your concerns, please contact our Patient Advice and Liaison Service (PALS) on (01392) 402093, who would be happy to assist.

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