"111 service was very helpful"

About: South East Coast Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

The other day I went up in the attic to get some Christmas stuff down, I knew there was a wasp nest there and even though I was being careful I managed to disturb the wasps and got stung.

I thought it was just a couple of stings but then I was stung a few more times when I took my jacket off and realised some wasps had worked their way into my jacket at the back and up my sleeves.

I called the doctor to see if I could get an appointment to see someone but was told to call 111 as there were no appointment available.

The lady who answered the call was lovely, I was upset and frightened but she calmed me down and then said I should go back to the GP and ask to be seen at the surgery as the surgery was open and the doctor was available.

I duly went back to the surgery and relayed what the lady at 111 had told me – this time I was given an appointment to be seen in the evening. I’ve now had a course of antibiotics and am much better although my earlobe still feels a bit tingly. I’m a bit annoyed that the surgery would only give me an appointment because the 111 service said the GP had to see me.

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Response from Louise Hutchinson, Patient Experience Lead, South East Coast Ambulance Service NHS Foundation Trust

Dear Pilot546

Thank you for taking the time to tell us about your recent experience of the NHS111 service, and I'm glad the advice we provided was helpful to you.

I can certainly understand why you would have been upset and frightened, and I hope the antibiotics are doing their job and you are now on the mend.

With thanks and very best wishes for Christmas, Louise

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